Business & Residential


Whether you have a new business, additional location, or need an update to an existing telephone system, Ratel offers full service communications technology to keep your business connected. Ratel understands the importance of needed capabilities, clarity of phone calls, and reliability for your business today and tomorrow.

Ratel provides a free consultation to evaluate your communication needs. With this information, Ratel creates a custom recommendation for your telephone system to deliver the needed capabilities at the best value.

Our service goes beyond the installation of the system. Ratel customizes your phone features, and provides training of the system and technical support whenever needed. From VoIP systems to iCloud Based Solutions, Ratel delivers the most up to date system advances and executes the installation, programming and needed training while also servicing most existing brands.


Phone Systems

A PBX (Private Branch Exchange) phone system provides dial tone to multiple phones in your office using fewer telephone lines. This “one-to-many” model – as opposed to having an individual service line, “one-to-one,” for each phone – works on the assumption that in any office, only a percentage of phones are used at any one time. Everyone shares service lines and there are fewer service lines than phone handsets. A PBX telephone system requires fewer phone service lines (channels, bandwidth) and that saves you money. The PBX telephone system manages the whole process.


Phone Systems

Voice over IP (VoIP) is a digital phone system that leverages Internet-based communications. VoIP phone systems converge voice, data and networking. VoIP phone systems provide enhanced Computer Telephone Integration. With VoIP phone systems, employees can make and receive calls remotely over the Internet, giving them virtual office connectivity. VoIP phone systems merge phone communications with email, fax, web conferencing and video.


Phone Systems

Like many businesses, perhaps you started with a phone line or two, caller ID, call waiting and voicemail to answer your line when it is busy. Your needs have grown and you need increased capabilities. Multi-line phone systems contain the standard features you need to do well in today’s business climate, and typically add DID, night attendant, call transfer, call forwarding and the ability to add additional phone lines when you need them. There are three main types of multi-line phone systems: PBX business phone systems, Key business phone systems and KSU-less business phone systems.

Panasonic offers a variety of business phone systems that provide advanced, all-in-one solutions to help streamline your business communication needs. You will enjoy superb voice quality and a range of friendly features including Bluetooth-enabled wireless headset support, large alphanumeric keys, “easy navigation programmable keys” and double tilt LCD displays. Panasonic telephone systems are designed to be modular and expandable, assuring your business communication investments are protected well into the future.